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I've gone back to purchasing everything from Crate and Barrel and Wayfair. It looks amazing and well constructed. Tracy worked with me and was very pleasant to deal with. Join the 39 people who've already reviewed Arhaus. They then promised late August. This is total crap. And, the little details are a big reminder that a real person created something special just for you. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. I decided to return the blankets and Arhaus sent me a shipping label. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. 51 customer reviews of Arhaus. However, the actual colors you see will depend on your computer monitor. This new rep stated she will contact me by the end of the week once she hears from UPS. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. You know those sales people that just bug? Do you have a program for Interior Designers? I couldn't be more pleased with this purchase! Better yet, these already-marked-down slipcovers were an additional 50% off. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. 70. My experience here was terrible. Arhaus is a lovely store in Plano/ Frisco Texas area. I had to post a review for Arhaus in University Towne Center, La Jolla. I have contacted customer support to get a refund for the other half of my returned order. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Can I make a payment on my Arhaus Credit Card at a store location or online? May all benefit! Furnished almost our entire house and the quality of the furniture is amazing. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. The day one mission was to make furniture sustainable, both environmentally and in product quality. We have visited many times because we are in the market for a new couch. Debra Cleare helped us with bedroom furniture, accessories and tables. They assist you in every part of the process. We use intelligent software that helps us maintain the . I am by nature indecisive and Cheryl made my decisions effortless. No one called. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH Arhaus Furniture "customer service" Reviews | Glassdoor Had to wait almost 2 month for a chairs and drawers. Had a very helpful designer who gave us numerous options and ideas. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. It is a bad product as it provides them way too much room to deny claims. I love this store! Your experience can help others make better choices. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Luckily for us, Alyssa, the store manager, took over our account. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Zero customer service. Half showed up within a week. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Are the prices the same in stores and online? It is always a broken promise. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. She took a look at the rest of the house, consequently I bought more furniture! If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. When it arrived, it had a stain on it--water stain? 2022-2023 Slumber Search $1,000 Scholarship. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. The sandals are fine and what was ordered. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Please contact Arhaus for details. they are the one should respect and feel the same way if you really like you furniture you are selling. The cons: High prices. We have enjoyed a wonderful experience working with the team at Arhaus. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Top 10 Customer Complaints Have About Your Customer Service We will definitely be repeat customers. Thank you again! The shipping invoice lists WF038-8 Silk Road Sandals - 8 Don't waste your time. I was hesitant since it was a floor sample. Additional information about Delivery & Shipping. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Our sales associate was Daniel and he was very good sales person at that time. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. First, the stain (whatever it was) would have gone into the cushion as well. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Very poor customer service. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Go in and take a look, you'll be surprised at the quality, variety and the prices! For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. It is unacceptable the way Arhaus treats their paying customers. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Definitely will be back. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Phenomenal store. Arhaus Furniture | Better Business Bureau Profile My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Much better service from both. I went in today and found a floor sample chandelier. For the privilege of receiving the inflation device so we can properly use the sleeper. Arhaus Reviews: 2023 Product Guide (Buy or Avoid?) - Slumber Search I called Arhaus a week and a half later. Depending on your pick up location, the processing of this refund can take up to 30 days. We have always wanted the "cloud" from RH but to be honest it's not in the budget. We discovered the Tahoe, which is even better. Now I just call her at Arhaus and tell her what I want. I highly recommend this store! On Arhaus Site, table I orderd takes 9 weeks! No return emails. Say what? We also ensure all reviews are published without moderation. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Again, special thank you to Tracy, and thanks to the rest of the staff there. Restocking fee does not apply to Non-Furniture Items as defined above. Without her I do not think I could have ever had done it. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Each one was a recording to hang up and go online for more help. The furniture itself has held up well with 5 kiddos, however the cushions have not. The store manager Shamika Haynes is awesome. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Please send all requests to [emailprotected]. Request your free catalog. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Love the pieces and well have them for a long time! The sales staff is very helpful and non-judgmental (snobby). Arhaus Furniture Customer service? I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. Coffee table arrived after extended wait with large black streaks all over it. He assured me that the chair he was recommending would work out. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. I recently purchased a condo after selling my home. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. All appeared sturdy and well constructed compared to other places I had visited. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. They should offer free delivery over a certain amount spent. Can I return an item to a store location? I recently purchased a dining room set from this store location. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Love everything! They have probably the most interesting and diverse high end furniture range in San Diego. Ordered an expensive coffee table after seeing in store and online. Returns and Exchanges | Arhaus We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Awesome ordering process! The arm of one custom chair, the wood is split. My residence wont be ready for weeks. Forget about it! He was very rude and said "you're done looking around get out." Overall, customers have good things to say about Arhaus and their online shopping experiences. If I could give them zero star for customer service and follow up I would do it. This is a follow up to my September 27, 2022 review. It was delayed in May, promised it would arrive in late June. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Spent $13,000 on a custom leather sectional. Arhaus Furniture Review - Must Read This Before Buying No problem -- they were sending a new cover. They did not put aside my chairs and I was told too bad because they no longer have them. I recently purchased a sectional and a table. Thank you Tracy. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. 4 Reviews of Arhaus.com - ResellerRatings These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. that's how i felt and I never recommend to buy furniture from them. A new customer service representative created another email to send to UPS. They have moved my delivery date multiple times and can not commit to anything. Known for their sleek online experience and modern styles, they also have 71 locations across the US. We will work with you to resolve the issue to your satisfaction. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Top 488 Restoration Hardware Reviews - ConsumerAffairs we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. They don't call or email back. Sign up for promotions, decorating tips and more from our team. We have purchased gorgeous coffee table after seeing it on floor. Date of experience: 08 October 2022 This is not something that I would have expected from a $3000 dining table. The deliveries went smoothly and my purchases arrived quickly. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Own projects from concepting to delivery of final product. I cannot thank Kat and Michael enough. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. You have helped in making my condo more of a home! I just ordered too much ;). I should have looked here first but it was just a small purchase. We've decided to keep it although we're not really happy with what we got. I was informed that the benches are ready but the table will likely be delayed until May!! In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today We furnished our dinning room, formal living room and family room furniture at Arhaus. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Second, there are buttons that go into the cushion. We want you to love your new piece as much as we do. Reminds me of Best Buy. The aesthetics of Arhaus is simply beautiful. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I was "disconnected" by phone 3 times. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 My quality and service experience has been much better at Williams Sonoma brands and CB2. Merchandise in our warehouse cannot be held more than 90 days. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Read complete details for Arhaus Archarge Credit Card Accounts. Do you offer in-home design consultations? Great furniture and sales people. The delivery was on time and the associates were extremely professional. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. It's an amazing piece and like no other. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Arhaus Customer Service Phone Number & Hours - ForLocations Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Sat, Mar 23, 2013 : 4:55 a.m. ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle A The phone number for Arhaus is: (913) 663-0250. A 10% restocking fee will be applied. He went above and beyond to make sure my husband and I were satisfied. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. and didn't hear for a week, so I called him back again. She took us to the second floor and when I got off the elevator I saw it immediately. Anyone would miss this. They took longer than expected. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Customer complaints: Definition, examples, and resolution tips - Zendesk 30 days: Bedding must be returned unused in the original product packaging. I'm thrilled Arhaus has come to San Diego!! Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. He was so genuine & professional. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Design materials that enhance the Arhaus brand and the overall . We bought it received it by UPS in a week and hung it up. I mailed. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 So i called Daniel and told him about this and he said he will call me back. The pros: Delightful, handcrafted rugs that can enhance the style of your space. Can I pick up my merchandise at my local store? The pros: Beautiful selection of unique, quality dining furniture. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Arhaus Furniture collections are for the entire home. My wife and I discovered Arhaus long before we had a house to put any furniture. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. To be removed from our postal mailing list, unsubscribe here. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" And, we remain committed to never using wood from endangered rainforests. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. And I love the way they do customer service from sales to delivery I have no complaints. I sent a request for a second shipping label. Worst customer service Ive encountered. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Thank you. It was also replaced and the 3rd one also had an off color board. Placed an order for a dining room table in January. Our experience at Arhaus was nothing short of excellent from start to finish. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. I asked for 10% considering I spent all night upset with my experience. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. "We Are Very Disappointed with Arhaus quality and customer service. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. All the dishes I paid full price for and I didn't get to use have since gone on sale. If you placed your order in a store, contact your Design Consultant for status updates. She is smart quick efficient and has a good eye! Just. She is amazing!!!! We purchased furniture for our living room and dining room. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. We also purchased 6 leather:tacked dining chairs recently. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. They promised a discount. Please have your order number available so that we may assist you more quickly. Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Cannot be returned. I, too, have shopped there and was completely ignored by their staff. Some mixed feedback about delivery. You won't be disappointed. This is a high end store with dollar store customer service. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. So here I am still not being refunded by a company that has received the returned items. A 10% restocking fee will be applied. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Top 10 Reviews of Arhaus Furniture - mythreecents.com Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw.