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In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. Verification of information may be required prior to the acknowledgment or completion of any purchase. They will pursue AXS who in turn, will keep your money. Please note that further documentation may be required following our review. PROPER CONDUCT. Articles in this section - AXS Help Center Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. in the event description page, in pop-up boxes, or in an email). Kia was extremely helpful, efficient and patient with all my questions. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Stagecoach Festival 2023 These documents are require to process your application and you are unable to submit your application without these documents. Terms and conditions of sites linked to by or from the Service may vary by site. found at the bottom of this page. . A refund AXS the company right which she bought the tickets sent via an email telling. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. ADDITIONAL TERMS. If I have Allianz ticket insurance and miss an event, can I get a refund? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. VIRTUAL (ONLINE) EVENTS. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You should receive a confirmation after concluding your transaction. ', Beware of this fake Disney+ phishing email. Ticket Insurance. IP: 161.35.97.149 We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We will notify you by email if this box office collection is required. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. We will require vehicle recovery service confirmation and receipts. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Below are some pointers we hope you'll find useful! Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. What is Allianz Global Assistance Event Ticket Protector Insurance? Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Please contact the venue directly for a refund. Please provide details in the box below and attach supporting documentation as appropriate. All fees and charges relating to your transaction will be disclosed to you during the purchase process. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. We act on your behalf, as seller, when listing or reselling tickets. and now it says "refund pending". To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). We hope that you have a great time at the show. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. If you are purchasing a resale ticket (i.e. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. It's all a fan needs, all in one app. Will ticket | Stuff for Sale - Gumtree You must supply the required Payment Method and/or other personal information in order to complete your purchase. A scan or clear photograph sent by email is acceptable. and our Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Occasionally, we may require that the physical ticket is sent to us. Click Close and Add Documents to go back and add them now. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Refund policies may vary depending on promoter, venue, state or local laws. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Event date, time, talent, participants and rosters are subject to change without notice. Testimonials Online applications are received immediately and are our preferred method of submission. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Official Tickets and Your Source for Live Entertainment | AXS.com email from them: "Thank you for contacting AXS. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Venue/Event Specific Terms and Conditions. Plans can . Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Hey did you end up filing a claim with Amex? Refund Policy | AXS Supplements Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? Its for one of the Hyde Park British Summer Time concerts. Leave the Archive. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. AXS | Complaints | Better Business Bureau Profile You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. It may take up to 30 days before we are able to review your claim. Privacy Policy. Footer.languageSelector.ja-jp.region A per-order delivery fee may also be assessed, depending on the delivery method. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Peter Kay tickets --. Such fees and charges may vary. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Please visit our help page or contact customer support for assistance. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback.