There is a $5 fee for this service. Choose to stay logged in or to log out. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. USF does not issue refunds for a lost commuter subsidy. Refunds are subject to the fees in Section 10. H*2T0T341f& HD 0UR K(EP%xg:#6(=VU-zTqwn?p I only pray theyre still there. If you cannot tag your card successfully, try on another device. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Skip the side navigation menu and go to the main content. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. For youth, seniors, people with disabilities and low-income adults. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Clipper is the all-in-one transit card for the Bay Area. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. The Go Pass is valid for thecalendar year: from January 1through December31. Subject . (For example in NYC one can buy MetroCard at the airport without a fee.) 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Orders will not load if your Clipper card balance is negative. For three bucks, just consider it a cheap souvenir. 0.749023 g endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Only registered Clipper cards, are available for refunds. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Clipper cards will hold a maximum of $300. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). A: Fire off an e-mail to clipper@bayareametro.gov. If you forget to tag on and/or off, you will be subject to citation. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Clipper says it does not take funds away, even if the card goes unused for years. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Tickets submitted for refund must have been purchased by cash or debit card. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You have to fill out a form. EMC PDF Defective Card Form endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. Please note that, Caltrain has a proof-of-payment system for fare enforcement. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. I dont think you can get back the basic Suica fee either. No. If unsuccessful, your Clipper card may be defective or damaged. 0.749023 g Registration is easy, and its free. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. 2020, Metropolitan Transportation Commission. Prior to that he was an assistant sports editor at the paper from 1984-1987. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream f Then take a long joy ride on Caltrains. H237402VH2P0P04341Qf& Can I have more than one card in my Clipper account? Pay With Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. EMC If you are still having trouble with your Go Pass, please contact us at. H*2T0T3415Rf& According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Min of $5. HD 0UR K(EP%xg:#6(=VU-zTqwn?p You can also log in to your regular Clipper account to see your balance and download a transaction history. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream HR - Benefits - Pre-Tax Commuter Benefits | myUSF Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Left and right arrows move across top level links and expand / close menus in sub levels. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Your session is about to expire due to inactivity. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Its also required if you want to set up automatic reloading. $16.99 10% off. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Stanford University. E\\y\F@B.DHR!"g/ IMPORTANT: Clipper cards will hold funds for . Log in to your profile to sign up for occasional updates. BART will also refund full unused paratransit ticket books. All Access Digital offer for just 99 cents! You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. He started his journalism career as a sports editor in Iowa in 1975. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. walk from 12th St. BART to Jack London square? What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. H*2T0T3415Rf& If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Getting dinner in Oakland this Fridaywill I get robbed? If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Key Clipper information translated to Spanish. endstream endobj 185 0 obj <. Refunds are subject to the fees in Section 10. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. EMC endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream EMC What a scam! But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Opens in new window. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Key Clipper information translated to Chinese. EMC j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- This option helps you avoid paying for postage and is the most secure option. What do you recommend for getting this resolved? The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. 2020, Metropolitan Transportation Commission. /Tx BMC 0 0 10.1455 10.364 re If you don't want to deal with that, just pay the $3 to get the card. o Discover . Can I get a refund on my $500 Clipper Card? No longer have use - reddit endstream endobj 224 0 obj <>stream Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Less than a cup of coffee. If you have a question, please call (510) 464-6841. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Tab will move on to the next part of the site rather than go through menu items. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. All Go Pass users should register their Clipper cards on Clippers website. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC New. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. /Tx BMC When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Pay it forward. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Where to Use On 24 transit services and more. Pay With Then when you exit, Caltrains will tell you that you have a negative balance. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Key Clipper information translated to Spanish. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Clipper is committed to protecting your privacy. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station.
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