Robbins parking lot locations are also available for overnight parking. Log in to your account with the email address we have on file and provide an updated email address. While Clipper is used to pay for BART, it is not a BART product. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Yes. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Weekly and monthly passes are not available. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Sign up for year-round getaways, special offers, and more. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. You will need to tag your card to a card reader or ticket machine to activate it. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. U.S. Immigration . When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Try tagging your card again. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Economy Panoramic Upgraded window seats in Economy Class. If you have a monthly pass, it will obviously expire at the end of the month. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Riders are encouraged to get a Clipper Card to avoid the surcharge. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. This page includes Using Clipper on specific agencies. Please learn more about traveling with pets. Key Clipper information translated to Chinese. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. To find the cost of a particular BART trip, use the BART Fare Calculator. This page includes Proof of eligibility, Eligibility change, and Balance transfers. County Connection. See the Apple Pay How-To page for more details. There's no need to open an app. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Season Tickets. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Will the toll lanes reduce traffic jams? But if you tag off, Clipper will return the difference of $6 to your card. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Your card should arrive within 5 to 10 days. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. To find out more information about replacing an RTC card, please visit 511.org. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Yes, there is. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Thats why we say to allow a few extra days if you are picking up your value on a bus. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Select "Transit card" and "Add Clipper card". What if Im having trouble using my Clipper card at a bike share station? Muni offers several ways to pay your fare. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Log in to your Clipper account. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. 2023 Clipper Vacations. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Had to call a couple of weeks ago, and got a live person really quickly. Please allow ample time in your schedule to check in required luggage. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Select machines accept credit and debit cards. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. You can also modify your booked seats at anytime by visiting our seat selection portal. Tag again or use another payment method. To add a card to your Android phone, open Google Pay and click the + sign. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Getting Started. 877.878.8883. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. I loaded value online, but when I tried to use my card, it wasnt there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Email: FanAssist@Clippers.com. Can I get a card at an airport? Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. This means we couldnt process your payment for automatic reloading. Select Clipper card and follow the instructions to add a card and load value. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. If you already have a card, you can choose to set up Auto-Reload when you load value online. For account-related To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. You must apply for an RTC Clipper card in person at a participating transit agency. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Pre-Tax Transit Benefits. Visit Us Get an adult, Youth or Senior Clipper card You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. News; Twitter Twitter, Opens . Use the same ticket when you exit. The terminal is located on Alaskan Way at Pier 69. Some transit agencies charge fares based on distance or zones. There is a 50 cent surcharge per trip for paper tickets. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. This happens automatically, with no disruption in your ability to use Clipper. To find out more information about replacing an RTC card, please visit 511.org. Paper Tickets Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Within each class, there are upgrade sections as well. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Discounts; Where to Use; Locations . If you forget to tag off, thats the fare you will pay. It depends on how you buy your pass. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. HVD applies only to BART rides. When I tag my card, what do the beeps and lights mean? If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. and our If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. On the cable car, the conductor carries a handheld card reader. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Skip the side navigation menu and go to the main content. How do I add value to a Clipper card on my phone? Skip the side navigation menu and go to the main content. Only registered Clipper cards are eligible for refunds. Once you set up Auto-Reload, we need to confirm your payment method is valid. No. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. As others have said, it's RFID interference with other cards that's likely the problem. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Find your service: AC Transit. YES! Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. To order a Clipper card, visit Get Card. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Using Clipper. Cookie Notice No, every rider needs their own card or device (phone or watch) to pay for fares. Set up is easy and can be done on the spot or in advance while you are at home. Includes one-way or round trip travel via the Clipper ferry. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. We also offer special discounts for children and military personnel. The Victoria Clipper V vessel is a passenger-only ferry. For more information, please see our Seattle-Victoria fast ferry schedule. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. New to Clipper? Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. . Your session is about to expire due to inactivity. Once you do that, it will show up in your account. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Can I get a Clipper card before I arrive? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Once you do that, it will show up in your account. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Huh? We will send an email to confirm that you have updated information in your account. See the Google Pay How-To page for more details. View vessel seating chart for San Juan Clipper. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Seniors age 65 and over get62.5% off with a Senior Clipper card. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Otherwise, you will be logged out automatically. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. All Access Digital offer for just 99 cents! Contact your programs administrator for instructions on replacing a card. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Fares are based on distance traveled. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Yes. Clipper is a regional transit card that can be used on all transit in the Bay Area. Check Clipper News for holiday or modified hours. Everything you need to know when you travel with Clipper! Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. A couple of things have to happen before you can use the value. Clipper on your phone. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Hotel Package: Non-refundable within 4 days of travel date. Otherwise, you will be logged out automatically. Caltrain. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Boarding starts 1 hour before your boat is scheduled to leave. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations.