Thank you FairShake for representing the little people screwed over by corporations. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. how do i contact comcast executives. Remember, high-tier support generally wants to get in, fix your problem, and give you what you want. You have a real partner at that point, and you'll walk away happier if you work together. He explained: We've found that the most effective messages include a clear purpose, your account / contact information, details on other ways you have reached out for help (if applicable), and are polite. What are Virginia Woolf views on modern fiction? Did we mention it's free? how do i contact comcast executives - interiorstate.com Comcast Corporate Office. Why Charter Thinks Their Plan To Buy TWC Is Different Enough To Succeed Where Comcast Failed. Check your browser settings or contact your network As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com, and then he plugged in the names for all the executives he could find. How do I contact Comcast senior manager? - KnowledgeBurrow.com It often gets customers what they want, but can take some navigation. It's even more important when you're dealing with executive-level support. On the Ticket Details page, select Request Update or Escalation. is comcastcares_support@comcast.com. And what to do if they wont listen. cable comcast phone numbers customer service executive customer service. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. Wiki User . In the past six months, I've struggled with a billing and phone buying issue with Verizon Wireless, and regular service outages with Comcast, two companies notorious for less-than-stellar customer service. Comcast Bulk Service Customer Service | Contact Information Finder David N. Watson serves as President and Chief Executive Officer, Comcast Cable. If a refund you were promised doesn't come through, or you're billed for something you shouldn't be, you'll want to pick up from where you left off, not start over from scratch. I know that trick.) At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). You might start trying to contact Comcast on their Main Customer Service line at 1-800-XFINITY or (800) 934-6489 or through their online customer service at https://www.xfinity.com/xfinityassistant/. (Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.). Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Reports. If you continue to use this site we will assume that you are happy with it. Contact Us - MSNBC.com Total Compensation. They exist to make money for the stockholders. Email address for corporate complaint | Xfinity Community Forum how do i contact comcast executives. 215-286-8960, brian_roberts@comcast.com tony bloom starlizard. Were always here to help. Why wont Comcast remove my early termination fee? Your story will help them get the word out about where the front lines went wrong, and hopefully how they can improve. air pollution monitoring & mapping; artificial intelligence in agriculture; coastal flooding & management This way, you get a consistent experience. Check your browser settings or contact your network That "everything's fine" follow-up goes a long way towards letting the support rep know that you're happy and they can close your case. It's not right what Big Business can get away with if we let them. At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home For general questions, call 1-888-225-5322 (TTY: 1-888-835-5322). Comcast / Xfinity phone numbers +1 800 934 6489 39 32 10% Support +1 877 231 8749 11 17 Hospitality - Questions & Ordering More phone numbers What is Comcast / Xfinity's email addresses? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. View David Watson's business profile as President & Chief Executive Officer (Comcast Cable) at Comcast. Whos Right? Comcast Fights Back Against Washington States Potential $3.6B Deceptive Service Plan Lawsuit, Comcast Still Not Quite Sure If Its $70 Gigabit Offer In Chicago Actually Exists, Comcast Must Pay $33M To Settle Charges It Listed 75,000 Unlisted Phone Numbers, Why Your Cable Company Doesnt Always Know If Your New Address Gets Service, Analyst: How Much Does Comcast Lose If You Cut The Cord? There's another good reason to keep track of your contacts: Once you get noticed, you may suddenly have an embarrassment of customer service riches. $27,356,996 View details. Make sure you know all of their names, take down their numbers, and. Select the ticket number in the Ticket column on the Help Desk page. Begin typing your search term above and press enter to search. At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). Here's what you need to know. We asked Andrew Kelley, CEO of CallRed and passionate advocate for better customer service, what he's seen from CallRed users that's been most effective. How do I contact the CEO of Comcast? - Short-Questions Even if you don't and you do eventually need to escalate, you'll be able to do it quickly and use the ineptitude of those bottom tiers to help you get what you need from the higher ones. So you have a problem with Comcast maybe they are overbilling you, a salesperson misled you, or they wont provide a rebate they promised. 2023 FairShake. Or worse, your issue never gets resolved even after you talk to someone. Its been eight months. What is the corporate office for Xfinity? how do i contact comcast executives - agence5w.fr You probably know you can escalate to a manager, or even higher, to "executive" support. You should consult your own tax advisor regarding the applicability of any state, local and foreign tax laws. Sometimes the only thing you can do is get names, write down the times you called, hang up, and take a deep breath. You may have to enter a lot of personal information to get connected, including your ZIP code. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Uh-oh, overstock: Wayfair put their surplus on sale for up to 50% off. We've learned that Comcast has a special customer service department just for wealthy and famous customers. (Comcasts contract is written to avoid class action lawsuits in regular court). Our help is free. cable executive customer service executive email carpet bomb eecb email addresses phone numbers isps comcast, If you have a problem with Comcast, and youve called customer service, and youve escalated to a supervisor, and maybe even hung up and tried a different person, and youre still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Comcast. With a little patience and the right tricks, you may be able to have your issue resolved from the get-go. You probably wont get through to a senior executive directly, but their assistant will often transfer you to an escalated customer service process that is more likely to get results. Hello, Im Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. If you go right to the top tiers without a case history, youll get immediately handed down to the regular customer service queue. If it's not, you'll be happy you still have someone who's familiar with your issue. So if you love or hate Comcast and want to make sure the man at the top knows it, heres his contact info: Brian Roberts, CEO Comcast Corporation, established in 1963, is a global media and technology giant that includes Comcast Cable and NBCUniversal among its largest operations. Take it from meyou need to play ball too, or you'll miss a great opportunity. The Board has established a process for shareholders and other interested parties to communicate with its members. Theres usually no wait time, and the agents are specially trained to be helpful and expedite your issue. Comcast Complaints: How You Can Get Justice (and Money Back). Comcast Customer Service - Xfinity Technical Support How can we help? Select the ticket number in the Ticket column on the Help Desk page. Comcast Corporate Headquarters. At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer). Investors | Comcast Corporation Brian L. Roberts, its chairman, president and CEO, is the son of founder Ralph J. Roberts. company since his private email is not available. It can be tempted to just hang up and walk away having won the day, but don't play the short game. 1701 JFK Blvd One Comcast Center Philadelphia, PA 19103 https://www.xfinity.com/ Phone Contacts Main: (215) 286-1700 Toll Free: (800) 266-2278 Email Contacts https://www.xfinity.com/support/contact-us Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an undilutable 33% voting power over the company. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. However, many dissatisfied customers dont speak up which is why our biggest competitor is the status quo where users just accept poor service. Complete the form and select SUBMIT NOTE. The stakes are higher, they need more information to help you, and they have more power to actually get things done. File a complaint with the Federal Communications Commission, which regulates communications service providers. We've mentioned that it's important to be clear, concise, stick to the facts (and avoid your life story), and go right for what you want. Vrbo took my $1,270! david_cohen@comcast.com, ralph_roberts@comcast.com, marlene_dooner@comcast.com , marlene_s_dooner@comcast.com, leslie_a_arena@comcast.com, leslie_arena@comcast.com , daniel_j_goodwin@comcast.com, daniel_goodwin@comcast.com, payne_d_brown@comcast.com , payne_brown@comcast.com, kerry_knott@comcast.com, joseph_w_waz@comcast.com, joseph_waz@comcast.com, victoria_clarke@comcast.com, jim_coltharp@comcast.com, sena_fitzmaurice@comcast.com, susan_gonzales@comcast.com, brian_kelly@comcast.com, melissa_maxfield@comcast.com, cindy_parsons@cable.comcast.com, eilene_vaughn-pickrell@cable.comcast.com, theressa_davis@cable.comcast.com , kelle_maslyn@cable.comcast.com, ray_child@cable.comcast.com, steve_kipp@cable.comcast.com , lurlean_davis2@cable.comcast.com, tom_yates@cable.comcast.com, helen_bell@cable.comcast.com, bob_curtis@cable.comcast.com, jim_beletti@cable.comcast.com, greg_aschenbach@cable.comcast.com, lori_kohler2@cable.comcast.com, ralph_roberts@cable.comcast.com, joseph_collins@cable.comcast.com, decker_anstrom@cable.comcast.com, sheldon_bonovitz@cable.comcast.com, michael_sovern@cable.comcast.com, kenneth_bacon@cable.comcast.com, jeffrey_honickman@cable.comcast.com, brian_roberts@cable.comcast.com, jeff_shell@cable.comcast.com, sherman_henderson@cable.comcast.com, george_roberts@cable.comcast.com, derrick_clark@cable.comcast.com, esl_corp@cable.comcast.com, stephen_burke@cable.comcast.com, david_watson@cable.comcast.com, john_schanz@cable.comcast.com, william_connors@cable.comcast.com, michael_doyle@cable.comcast.com, john_ridall@cable.comcast.com, bradley_dusto@cable.comcast.com, bill_connors@cable.comcast.com, douglas_gaston@cable.comcast.com, kevin_casey@cable.comcast.com, brian_roberts@comcast.com, john_morabito@comcast.com, kim_scardino@comcast.com, joe_waz@comcast.com , audit_committee_chairman@comcast.com, smbonovitz@duanemorris.com, ralph_j_roberts@comcast.com, julian_a_brodsky@comcast.com, julian_brodsky@comcast.com, roger_paul@cable.comcast.com, marc_broadnax1@cable.comcast.com, wayne_hall@cable.comcast.com, charlie_kennamer@cable.comcast.com, andrea_agnew@comcast.com, brooke_manbeck@comcast.com, jerome_espy@cable.comcast.com, marybeth_schubert@cable.comcast.com, mark_apple@cable.comcast.com, darcy_rudnay@comcast.com, darcy_rudnay@cable.comcast.com, jennifer_khoury@comcast.com, jennifer_khoury@cable.comcast.com, jenni_moyer@comcast.com, jenni_moyer@cable.omcast.com, charlie_douglas@comcast.com, charlie_douglas@cable.comcast.com, john_demming@comcast.com, john_demming@cable.comcast.com, sena_fitzmaurice@cable.comcast.com, colleen_rooney@comcast.com, colleen_rooney@cable.comcast.com, corporate_communications@comcast.com, shawn_feddeman@cable.comcast.com, eastern_press@cable.comcast.com, rich_ruggiero@cable.comcast.com, reg_griffin@cable.comcast.com, erica_smith1@cable.comcast.com, elizabeth_mars@cable.comcast.com, andrew_c_johnson@cable.comcast.com, david_johnson@cable.comcast.com, dave_johnson@cable.comcast.com, sherman_peterson@cable.comcast.com, steve_burke@cable.comcast.com, peter_golfinopoulos@cable.comcast.com, jim_bellamy@cable.comcast.com.com, john_colucci@cable.comcast.com, bobillinois_cole@cable.comcast.com.