To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Find Out How & Apply . Import the user attribute schema from the application and reflect it in the Okta app user profile. Im also a nurse. It's why we've led the industry in virtual, flexible agent services for more than 20 years. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. Want to become a Liveops agent? Thats what were there for. About Liveops. Earning potential. Your email address will not be published. - Liveops The modern contact center. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. Without a doubt, they are the most organized company we have ever worked with. Actual earnings may vary depending on client opportunity and support required. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Save my name, email, and website in this browser for the next time I comment. They want right-time. Our scalable platform lets agents define their availability. We call the agent community Liveops Nation. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Managing multiple systems, programs, and screens simultaneously. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Flexible. Hard to get in contact with managers for help. Liveops is a legitimate company. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. So how much can you earn? With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Teams include: Client Results. Support. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. If not, reach through the comment section. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. View our background and credit check requirements here. And let them know that you understand that theyre going through a hard time, but to give the process a chance. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Hope, the above sources help you with the information related to Liveops Agent Portal Okta. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. View our background and credit check requirements here. We use cookies to improve your experience on our website. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Support. Our developer community is here for you. Want to become a Liveops agent? Liveops regularly hosts well-attended, agent-focused events. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops agents are an extension of your company, and strengthen your brand with every interaction. Tuition Reimbursement. Link Okta groups to existing groups in the application. The background/credit check requires a $45 processing fee paid directly to our vendor. Your customers deserve the best at every touchpoint. Copyright 2023 Liveops, Inc. All rights reserved. The workplace culture is amazing. . When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. The cons are being able to work in your own home. National and Local Networks, 401(k) (Traditional and Roth) Sign an Independent Contractor Agreement. Single Sign On. Groups can then be managed in Okta and changes are reflected in the application. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Community. Earning potential. As an agent with Liveops, you are a self-employed independent contractor, not an employee. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Login. Click here for technical info. Flexibility. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. To accept cookies continue browsing as normal. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Accounts can be reactivated if the app is reassigned to a user in Okta. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. We are empathetic, good-natured, down-to-earth people who like to have fun. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. Healthcare and Medicare enrollment can be complex. They are empathetic and committed to each interaction with your customers. Forgot password? Login to track your existing support requests. Virtual. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Please update your browser to the latest version on or before July 31, 2020. Learn how. The VirtualFlex platform delivers the right agent at the right time, with the right results. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I am being paid to do what I enjoy, which is helping people. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . Your email address will not be published. Work outside the perimeter. We use cookies to improve your experience on our website. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Add this integration to enable authentication and provisioning capabilities. To accept cookies continue browsing as normal. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Username / Email. 2-4 weeksMost training is 2-4 weeks. Either search term value. https://www.liveops.com . Universal Login. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Developer Center. We didnt just evolve the remote contact center model, we revolutionized it. To find out more, read our Privacy Policy and Cookie Policy. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops brought a new level of professionalism to our needs. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Creates or links a user in the application when assigning the app to a user in Okta. Attack Protection. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. You can also manage cookies in your browser settings. To find out more, read our Privacy Policy and Cookie Policy. Compensation . You are your own boss and set your own hours so there is a great work/life balance. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Quickly assessing customer needs and providing sound solutions. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Required fields are marked *. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Good pay, ability to make your own schedule. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. You may also receive performance-based pay or other incentives. This means you can choose when, where, and how often to work! When call volumes are low, you pay less. Agent Login. Relationships are built on a strong foundation of trust and View our background and credit check requirements here. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops. I love the freedom element. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Please review the Liveops basic technology requirements by clicking here. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. best www.shiftboard.com. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Thanks so much for taking the time to leave a review! We would like to show you a description here but the site won't allow us. Its why weve led the industry in virtual flex agent services for more than 20 years. We work in service of our Agents, Clients, and Employees. To accept cookies continue browsing as normal. You are paid for talk time only and without talk time, there is no pay. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Efficient. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Liveops energizes agents through rewards and recognition. Earning potential. A hallmark of Liveops is the idea that learning and improving are never done. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. Go Further; Marketplace. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. VirtualFlex is more than just a contact center model. Were here to improve peoples lives. 1099 Independent Contractor offers no benefits, Paid by the minute. If you love helping improve peoples lives we want you to work with us. Were committed to earning the right to grow with you by being relentlessly results-driven. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Create success for our clients by working cross-functionally to build strategies that maximize program results. I love the flexibility. The best agents arent looking for part-time. Main hustle or side gig its all up to you. (sales@liveops.com) Press & Media. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Also shoutout I recommend both new and veteran agents watch this entire video. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Log-in to the worlds easiest to use Learning Management System Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Creatively solving problems. We've been partnering with Liveops since 2010 for all our inbound needs. Liveops Job Board. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. Liveops mobilizes reliable, brand-certified agents. Also the hiring process is long and it's unpaid. Set your own schedule to work around your life. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Or, sign in using: Login using Okta. When unexpected events occur like global pandemics health needs can rapidly change. All rights reserved. Money is amazing, but like every job there are flaws. Post in the comments section of this video.Thank you for 2,360 subscribers! If you have not created a ticket yet then you would need to register or create a new ticket to begin. Duo Security for MFA | Okta. Returns the exact phrase match within quotes. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. The freedom of an entrepreneur. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. We call the agent community Liveops Nation. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Documenting details of calls and customer interactions. Knowledge Base. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. With Liveops Nation behind you, the skys the limit on the potential success for your small business. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Copyright 2023 Okta. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Answer. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Its not easy to find a flexible team of experienced agents who understand your brand. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Website. HSA and PPO Options Liveops exists to improve people's lives, and . Join the company voted one of the Best Places to work in Arizona. We endeavor to do the right thing, every time. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Find Out How & Apply . Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. There is absolutely no paid training. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. FLEXIBILITY AT SCALE. Support. Read more. option Add a new device appears in Duo Mobile settings. This login is to access our Shiftboard online scheduling and people management system. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Password. Remember me. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Push either the users Okta password or a randomly generated password to the app. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Copyright 2023 Liveops, Inc. All rights reserved. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Director of Customer Care, healthcare organization. transparency. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. Employer Matching Opportunity, 100% Employer Paid Life Insurance View our background requirements here. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Cons. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. LiveOps Inc. What I wish I knew the first time I filed self-employment taxes. This te. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Cons are having to provide your own equipment. I like to help people. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Conducting inbound/outbound customer service calls. I have children who are active in sports, so it allows me to be there when they need me. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. Get started on your new home business Flexibility. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Grow your home business through Liveops client network, working with the brands you know and love. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. The agent community sits at the core, and we dont take this lightly. Liveops Okta. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions.