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Tony Lucas has been a pilot for 30 years, 27 of those with Qantas, and he has risen through the ranks to become a check and training captain. Sustainability Portal Andrew Finch joined the Qantas Group in 2012 and is the Qantas Groups General Counsel and Group Executive, Office of the CEO (being the Groups central assurance functions of safety, security and internal audit). However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. The Qantas Groups approach to doing this rests on three pillars: Looking Ahead, Delivering Today, and Acting Responsibly. The costs of maintaining staff will contribute to negative impacts on the company profits. COVID-19 is the biggest challenge ever faced by global aviation and its impacts will be felt for some time. Gareth Evans was appointed CEO Jetstar Group in November 2017. SHOW MORE Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. 2017 Annual Review. It is designed to identify, assess, monitor and manage risk. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. %PDF-1.6
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Andrew is a board member of the peak advocacy group for airlines in the region - Airlines for Australia New Zealand (A4ANZ) and is also a member of the IATA Industry Affairs Committee and an Advisory Board Member of the Tourism & Transport Forum. Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. ". Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Group Finance Policy; 7. You'll have: A minimum of 5 years of experience within the Aviation industry. The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). Audience This policy applies to all entities within the Sandvik Group Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. In addition to the human rights due diligence and risk assessment of new and recontracting suppliers, we commenced work to assess our existing unassessed supplier base. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. Upgrade my browser. Qantas Group returns to profit with record first half result. Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Our Qantas Group Beliefs are our shared commitment to deliver our business goals and to create a great place to work. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, and we continue to evolve it. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI "Bags aren't making aircraft on time. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. Key to this is responsible, ethical and sustainable business practices. In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". If we identify material risks, we will work with suppliers to remove the risks where possible, and otherwise to substantially mitigate them. Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. "We're working longer hours. Prior to joining Qantas he was Executive Director for Jetstar Japan. A summary of indicators can be found We are committed to managing the risks that come with a volatile environment by strengthening business resilience and building an agile, adaptive culture - giving us the foundations for sustainable performance in all market conditions. Contract Engagement, Review and Execution Policy; 4. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. Opens in a new window The GMC is chaired by the CEO and meets fortnightly to review Qantas Group Management The CEO is responsible for the day-to-day management of the Qantas Group, with all powers, discretions and delegations authorised from time to time by the Board. His current role includes these functions as well as shared services for safety, workforce planning and ground operations as well as Auckland based B737 operator Jetconnect. Harassment in the workplace is not tolerated and is a form of discrimination if it is based on an unlawful ground such as gender, race or disability. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. Therefore, there is a risk for the reduction of the Qantas Airline domestic market. How to make a disclosure under the Whistleblower Policy. Risk management is an integral part of all organisational process. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). The Group's executive management team is the Group Management Committee (GMC). In addition to her current responsibilities, Lesley has played an active role within Qantas Group in talent development and inclusion and diversity. The Qantas Group entered the crisis in better shape than most airlines. There's a lot that can go wrong. If you don't comply with what we want, we'll find someone else that will.". A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. Tinos airline experience also includes roles at Ansett and Skywest. This policy establishes the framework for a formal risk management program by designating responsibility for risk identification and analysis, planning for risk mitigation, and outlining program management and oversight. Group Management Committee. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". Our commitment is reflected in ourCode of Conduct and Ethics[PDF],Human Rights Policy Statement[PDF]and ourModern Slavery Statement[PDF]. From 2017/18, we will shift our reporting to open source disclosures, leveraging our As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Under the Qantas Group COVID-19 Vaccination Policyall Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence. Lesley Grant was appointed as Group Executive, People, Culture and Corporate Affairs from 1 November 2017 and previously held the positions of Chief Executive Officer, Qantas Loyalty from 2012 to 2017 and Group Executive Customer and Marketing. %
All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. Upgrade your web browser for an enhanced experience. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". He has over 35 years experience in aviation across a variety of roles, including six years as Chief Financial Officer for Qantas International and 12 years managing regional arm, QantasLink. Risk management is systematic, structured and timely. HWMq\~U. We continually review the criteria we use to identify and assess supplier risk to ensure our methodology is reflective of the shifting global environment. Tax risk management is governed by both the Qantas Group Risk Management Policy and the Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Rob Marcolina joined Qantas in October 2012 as Executive Manager Strategy and has expanded his role over the past few years to now having responsibility for driving the overall strategy of the Qantas Group, leading the group wide transformation program and day-to-day responsibility for Qantas IT systems, and their ongoing efficiency and effectiveness. "So, all four of those working together,side by side, pushing carts, handing out meals on one plane.". Third, any lucrative business will attract new competitors. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. We recognise human-induced climate change is a significant issue for the aviation industry. Opens in new window. The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). "All the disruptions that we're getting, none of them, in and of themselves, are anything different to what we deal with on a day-to-day basis," he told ABC's Four Corners. Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. We're committed to reducing our emissions in line with the Paris Climate Agreement to limit warming to well below 2C above pre-industrial levels, and pursuing efforts to limit the temperature increase to 1.5C above pre-industrial levels. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. Qantas Airways Limited ABN 16 009 661 901. Costs of acquiring and maintaining staff. We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. The Group acknowledges the complexity of immigration issues and respects that there are various views in the community and amongst shareholders about Australias immigration policy. Our Board of Directors combines deep experience and diverse perspectives to ensure we're delivering against our strategy and meeting our responsibilities to investors and other stakeholders. Opens in a new window This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We do this by implementing an effective risk management framework that is embedded in the Bank's processes and culture. We are red-lining, running at max capacity in a very dynamic, challenging environment. This may lead to the closure of some of its international business segments. Risk management is based on the best available information. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. click here. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . I work in a safety environment, on a heavy piece of machinery. Legal Matter Policy; 8. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. hereOpens in new window Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. Mr Gissing joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. Prior to joining the Qantas Group in 1999, Mr Evans held a number of corporate finance roles with Caltex Australia and KPMG in Australia and the UK. The Company's risk management policy provides the framework to manage the risks associated with its activities. We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[
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m+] Bc9 Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. We recognise our responsibility to respect human rights by taking steps to avoid negative impacts on people and the planet from our activities, and by making positive impacts where we can. click here. The change will be effective following the AGM on 26 October. Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. Simulation Technique (Monte Carlo Analysis). Com , 2016). Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . contacting the Whistleblower hotline, which is independently managed on behalf of Qantas by PricewaterhouseCoopers (via phone on 1800 855 212 or +612 82661453, via. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". In doing so, we can ensure that our business is resilient in the transition towards a low carbon economy. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). All our suppliers are required to comply with Qantas' Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. Upgrade your web browser for an enhanced experience. Many of our employees donate their time and skills to good causes. The Qantas Group is committed to ensuring the protection of all Disclosing Persons, information regarding the investigation process and the protections available to Disclosing Persons is available in the Policy. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. The Qantas Constitution (PDF) is Qantas' key governance document. 1 0 obj
The Company's Risk "I totally enjoyed my time with Qantas," he said. Upgrade my browser. But in the aviation chaos of the past few months amid huge numbers of delayed flights, cancelled flights, and after the loss of experienced staff employees have told us about their fears that the stellar reputation of the airline they love could be undermined. security and internal audit risk across the Qantas Group. Photo: Qantas News Room. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. Former Air New Zealand executive Cam Wallace has been appointed to lead Qantas' international and freight division. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. Over 2016/2017 Qantas exceeded performance in sustainability benchmarking indices, from the last to first tier on the Macquarie Environment Social Governance (ESG) ratings, achieving CDP A List and CDP Supplier Climate Change A List and rated at a Leading level by the Australian Council of Superannuation Investors (ACSI). The system is recognised globally by the industry as an example of best practice and forms the foundation of our risk management approach. He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. The global nature of our business means that we interact with government and their agencies across the regions and countries in which we operate. Over six years he helped grow the airlines network across six continents. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. Can the dogs of Chernobyl teach us new tricks when it comes to our own survival? The frequency with which the Board is informed about issues depends on the significance of the specific risk. In disclosing our financial performance, we comply fully with ASIC regulations, ASX rules and broader global reporting standards. Scope The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. Similarly, Qantas Airline is likely to suffer from the consequences of economic recession.